Refund policy

Last Updated: October 20, 2026

At Bagonomy, customer satisfaction is important to us. We want you to shop with confidence and enjoy your purchase.

This Return & Refund Policy explains our return eligibility requirements, return procedures, refund processing timeframe, and arrangements for damaged, defective, or incorrect items.

Our standard return window is 30 days from the date of delivery. All returns and refunds are subject to this policy and applicable law.

1. Return Window

Eligible products may be returned within 30 days from the date of delivery.

To qualify for a standard return, please contact us within this 30-day period.

Requests submitted after the return window may not qualify for a standard change-of-mind return unless an exception is approved by Bagonomy or a remedy is required by applicable law.

2. Return Eligibility

To qualify for a standard return, an item should generally meet the following conditions:

The return request is submitted within 30 days of delivery.
The item is unused and in its original condition.
Original packaging, tags, and accessories are included where applicable.
Proof of purchase or a valid order number is provided.

Items that have been used, altered, or damaged after delivery may not qualify for a standard change-of-mind return, except where otherwise required by law.

Damaged, defective, or incorrect products will be reviewed separately in accordance with applicable law.

3. How to Request a Return

To initiate a return, email support@bagonomy.com with the following information:

Your order number.
The product you wish to return.
The reason for the return.
Clear photographs, if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide instructions for the next steps.

Please contact us before sending an item back. Do not send returns to our business address unless our support team specifically instructs you to do so.

4. Return Shipping

Bagonomy offers free return shipping for eligible returns.

Please contact support@bagonomy.com before returning your purchase so that we can provide the appropriate return instructions.

Free return shipping applies to eligible returns arranged in accordance with our return procedure. If you independently ship an item without contacting us first, reimbursement of shipping expenses may not be available unless required by law.

5. Restocking Fees

Bagonomy does not charge a restocking fee for eligible returns.

Restocking Fee: 0%.

No restocking fee will be deducted from an otherwise approved refund.

6. Refund Processing Time

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed within 10 days of refund approval.

Refunds are generally issued to the original payment method used for the purchase.

After we process a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

The 10-day period refers to Bagonomy's refund processing timeframe and does not guarantee the exact date when funds will appear in your account.

Where applicable law requires a different refund deadline, the legally required timeframe will apply.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from the item purchased, please contact support@bagonomy.com.

Include your order number, a description of the issue, and clear photographs where appropriate.

We will review the information and explain the appropriate resolution, which may include a refund, replacement, or another remedy required by applicable law.

Please contact us before returning the item so we can provide the correct instructions.

8. Exchanges

If you would like a different color, style, or product, contact support@bagonomy.com.

Exchange availability depends on product availability and the circumstances of your request.

If an exchange is unavailable, we will explain the applicable return and repurchase options.

9. Order Cancellations

If you wish to cancel an order, please contact support@bagonomy.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. However, cancellations cannot be guaranteed once fulfillment or shipment has begun.

If an order has already shipped, our standard return procedure may apply.

Any cancellation or refund rights required by applicable law remain unaffected.

10. Non-Returnable Items

Any exclusions from standard returns will be disclosed where applicable and only applied to the extent permitted by law.

No exclusion under this policy removes any applicable right or remedy relating to defective, damaged, misdescribed, or otherwise legally non-conforming products.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.